Refund, cancellation and delivery

Last updated 28 October 2026. Aura is a product of Kora, Lusaka, Zambia. Payments are taken by DPO Pay. This page is the policy we file with DPO and that applies when you pay for a plan or a message top-up.

Contact campaigns@aurareach.digital. See also the privacy policy, the terms of use, and the acceptable use policy.

What we sell

Aura is a business messaging platform. You pay for a monthly plan or a message top-up. Payment credits a workspace with a message allowance used to send SMS, email, and WhatsApp. We do not sell physical goods, software boxes, or AI API credits.

Delivery

This is a digital service. After DPO confirms payment, Aura credits the workspace immediately: the chosen plan is applied, the message allowance is added, and sending is enabled in that workspace. There is no shipping, pickup, or courier. You use the service by signing in at aurareach.digital. If payment succeeds at DPO but the workspace is not credited within 24 hours, we will investigate and either credit the allowance or refund the payment.

Cancellation

Monthly plans may be cancelled at any time by writing to campaigns@aurareach.digital. Cancellation stops the next renewal. Access and unused allowance continue until the paid period ends (the paid through date on Billing). Message top-ups are one-off purchases, not a subscription, so they are not cancelled; unused remaining messages stay in the workspace for that month’s allowance. We do not auto-charge after cancellation.

Refunds

We refund in these cases:

A duplicate or incorrect charge confirmed by DPO.
Payment taken but the workspace was not credited within 24 hours, and we cannot deliver the allowance.
A request made before any of the paid messages have been sent, within 7 days of payment.

We do not refund:

Messages already sent or consumed.
Partial unused allowance after sending has started, except at our discretion (for example a proven platform fault on our side).
Carrier or WhatsApp delivery outcomes outside Aura’s control (for example SMS marked sent where the operator does not return a receipt).

Approved refunds are sent back through DPO to the original payment method. We aim to complete refunds within 14 days of approval. Email campaigns@aurareach.digital with the workspace name, DPO transaction reference, date, and amount.

Law and contact

This policy is governed by the laws of Zambia. Questions go to campaigns@aurareach.digital. Kora, Lusaka, Zambia.